More Asked Questions
In the FAQ section of mawa.touch you will find answers to the most frequently asked questions about our products, services and ordering process. Here we strive to inform you as well as possible and to offer you confidence in our company.
Order & Pay
Order & Payment
Placing an order with us is easy and fast. Choose the desired product, add it to your shopping cart and follow the steps in the ordering process. At checkout we offer various secure payment methods, such as iDEAL, credit card, PayPal and more. After successful payment you will immediately receive a confirmation via e-mail. Do you have questions about your order or payment? Feel free to contact us. We are ready to help you!
Shipping & delivery
We do everything we can to deliver your order to your home as quickly and smoothly as possible. Orders placed on workdays before 4:00 PM are usually shipped the same day. We work with reliable delivery partners to ensure that your package arrives safely and on time. During the checkout process, you can choose from different shipping options and you will immediately see the estimated delivery time. As soon as your order has been shipped, you will receive an email with a track & trace code, so you can easily track your package. Do you have any questions about shipping or delivery? Feel free to contact us; we are here for you!
Return Policy and Customer Service
Customer satisfaction is our top priority, which is why we make the returns process as easy as possible. If for any reason you are not satisfied with your purchase, you can easily request a return within the set period. Always check our return policy on the website first to see if your product is eligible. You can then create a return label via your account and send your package back. Once we have received and processed your return, you will receive a confirmation and we will ensure that you receive your money back or a replacement product quickly. Do you have questions or need help? Our customer service is always ready to help!
Do you have any questions or would you like more information?
Please feel free to contact us using the button below.